First, try remove spacing from VRN and or Parking Charge number. If this doesn’t fix the issue, Contact the parking operator.
Please contact the parking operator, and ensure you include proof of payment.
Contact the Parking Operator including any police reports and case numbers.
Contact the parking operator with proof you updated your details with the DVLA.
A Complaint can be made about an operator breaking the Code of Practice or about unsatisfactory practices. Complaints should be made to the IPC via the portal, after contacting the operator. To create an account on the portal and raise a complaint follow the link
An Appeal is made if you wish to dispute a parking charge because it was issued in error, or you have mitigating circumstances. This should be done first to the operator, then to the Independent Appeals Service (IAS).
Please contact the parking operator.
A standard appeal is an appeal lodged within 28 days of the operator rejecting the appeal internally. It is free for the motorist. Decisions are only binding on the operator, not the motorist.
A non-standard appeal can be used in some circumstances when the motorist has missed the 28 day window to appeal. The motorist must first go to the operator and request a non-standard appeal. The operator is able to accept or decline this request. If an operator grants the request for a non-standard appeal, the motorist must pay a contribution of £15 to start the appeal. The operator must also pay. This payment is non-refundable and irrelevant to the appeals decision. The decision is binding on the motorist and the operator.
Yes, see the user guide to ensure you follow the detailed process.
This is the motorist’s decision. 247advice offers guidance on the appeals process and also contains a chatbot that helps a motorist determine the likelihood of a successful appeal.
No.
Contact the parking operator, their contact details are on the original parking charge you received.
Generally no, but you can contact the parking operator and ask if they will allow this as a goodwill gesture.
The IAS cannot give you legal advice, but can advise you on the process to be followed when making an appeal.
However, you may be able to obtain free legal advice by following one of the links below.
No, each charge has to be appealed individually
In a legal context, "allow" means to grant permission, approval, or authorization for something to happen or be done, or to permit something to be presented or considered
A request to review the parking charge and have the parking charge cancelled. An appeal can be made to a parking operator, and the IAS.
If an appeal is dismissed, it means the authority or body reviewing the case has decided the appeal is not valid or successful, and the original decision or outcome remains in place.
In relation to private parking, the “Appellant” is the party who initiates (starts) an appeal against a decision made, seeking a review of that decision by the independent adjudicator (IAS).
In the context of private parking and appeals to bodies like the Independent Appeals Service (IAS), "conceded" means a party (either the parking operator or the motorist) acknowledges the other party's position and withdraws their claim or appeal, effectively accepting the outcome.
In the context of private parking tickets, mitigating circumstances are situations that, while you may have technically violated the parking rules, explain why you shouldn't be held accountable, such as an emergency or a genuine mistake.
EG: A motorist overstayed their permitted parking period due to a medical emergency.
In law, "prima facie" (Latin for "at first sight" or "on the face of it") means that, based on initial evidence, a case or claim appears to be valid and sufficient, but it is still open to rebuttal or disproof.
A standard appeal is an appeal lodged within 28 days of the operator rejecting the appeal internally. It is free for the motorist. Decisions are only binding on the operator, not the motorist.
A non-standard appeal can be used in some circumstances when the motorist has missed the 28 day window to appeal. The motorist must first go to the operator and request a non-standard appeal. The operator is able to accept or decline this request. If an operator grants the request for a non-standard appeal, the motorist must pay a contribution of £15 to start the appeal. The operator must also pay. This payment is non-refundable and irrelevant to the appeals decision. The decision is binding on the motorist and the operator.
Submit an enquiry on the IAS about an appeal or about submitting an appeal
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